Speak and communicate effectively with individuals and before groups of people.Ability to read, write and understand English.Ability to work in areas containing high noise levels and second hand smoke.Maintain a professional and even tempered demeanor in a high stress environment.Must be reliable, punctual and cooperative with co-workers and managers.Must be extremely numbers oriented and computer literate with superior spreadsheet skills.Must be able to use hands, fingers or feel and reach with arms or hands to perform the assigned duties of this position.Ability to sit, walk or stand for prolonged periods of time as required performing the assigned duties of this position.

Ability to work a flexible schedule based on business demands.

Experience in problem solving and mathematical abilities.

Ability to work as directed by your supervisor, which may result in being scheduled anytime during a 24 hour period, 365 days a year.

The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Performs additional duties and responsibilities as necessary or assigned.

Initiates and maintains communication with subordinates, employees, management, and other departments in facilitating the flow of information throughout the property.

Maintains the highest level of confidentiality.

Identifies and reports any gaming irregularities or attempts to cheat or damage slot equipment.

Adheres to system of internal controls, policies and procedures, regulatory and state gaming laws.

Performs in-house maintenance on all slot machines.

Promotes promotions with all customers.

Supports training programs and ensures adequate training and development is provided for each employee.

Make recommendations and suggestions to the Slots Director on evaluating and/or discipline employees.

Understands all machine play and can explain process to customers.

Verifies slot payouts (jackpots, hand pays, etc.) and maintains security of monies issued.

Ability to resolve customer complaints in a cooperative manner.

Anticipates customer needs by continually monitoring the floor.

Supervises the operations of all slot machines and performance of slot floor staff in assigned areas.KEY RESPONSIBILITIES AND ACCOUNTABILITIES Responsible for ensuring customer service and satisfaction through the coordination and supervision of all slot attendants.

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